Waiting time counts
Time waiting doesn’t have to be time wasted. If there’s a delay at the venue of more than three minutes, the offered task fee will automatically be adjusted to reflect the extra time.
New feature
Automatic adjustments for waiting time
Sometimes pick-ups take longer than expected, if the venue is busy and an order isn’t ready on time. Now, the task fee automatically starts increasing after 3 minutes of waiting time at the venue.
Video
How does waiting time impact task fees?
Watch the video to get a quick breakdown of how tasks are priced and what role waiting time at venues plays.
Does it always make sense to wait?
This new feature is designed to make waiting at the venue less frustrating, but it’s up to you whether you want to wait or not.
Here are some tips for what to consider.
Try out new venues
Now that task fees automatically adjust for waiting time, it might be worth waiting at venues where you normally would not.
Consider the demand
If demand is high, it might be better to deliver a new task than to wait in order to get most out of your online hours.
Contact Support
If you want to be unassigned from your task rather than wait, you can always write the Support Team.
Frequently asked questions about waiting time
We’re here to address your questions. Below, you’ll find answers to the most common ones, more details and a thorough explanation of the changes, see all FAQs.
When you accept a task, you can see the expected pick-up time. If the order still isn’t ready 3 minutes after this time, our systems will start a timer to calculate how much the task fee needs to be adjusted. The timer stops when the order is picked up. You will be able to see the adjusted task fee in your Finances tab as soon as your task is completed.
The added fee is intended to make it less frustrating for you to wait a couple of minutes extra but for longer delays, but it might sometimes make better sense for you to un-assign yourself and get a new task instead. You are always free to decide what you prefer in each situation. If you choose to wait for +3 minutes, you will be able to see the adjusted task fee in your Finances tab as soon as your task is completed.
Yes, this is taken into consideration and it’s something we are actively working with the Merchants to improve. The timer stops when you mark the order picked up, so your waiting time will not be affected if the venue marks the order ready too early. You will be able to see the adjusted task fee in your Finances tab as soon as your task is completed.
Why is Wolt making these updates?
Every update is based on your feedback. Head to the front page to watch a video where Marie from the courier communications team explains which pain points each update is hoping to solve.